SHIPPING & RETURNS

Shipping

At Corey Klassen Interior Design, we process your order as quickly and carefully as possible. We strive to have orders processed within 48 business hours.

Once processed, we will send you an email notification that your items have shipped and provide tracking information.

Orders

All orders placed with Corey Klassen Interior Design are processed, packed and shipped from Vancouver, BC.  All packages are shipped using Canada Post, a reliable carrier servicing even the most remote corners of Canada. No duties will be incurred. 

Applicable Taxes

Residents of British Columbia will be subject to GST & PST. Canadian residents outside of British Columbia will be subject to GST only. 

Shipping Rates

Shipping Rates range in price depending on size, weight and quantity.

Any additional shipping costs incurred for rejected or returned to shipper packages will be the responsibility of the customer. 

 

International Orders

We do not ship internationally (including the United States of America.)

Currency

All orders are payable in Canadian Dollars only.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery will not be elgible for a return.

Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your shop credit.

We are a small local business and offer a online-shop credit to be used for up to 90 days. A unique promotion code will be provided for you to use and will expire within 90 days of issue.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@coreyklassen.ca and send your item to: 314-525 Seymour Street, British Columbia, Vancouver, BC, V6E 1E2, Canada.

Shipping
To return your product, you should mail your product to: 314-525 Seymour Street, British Columbia, Vancouver, BC, V6E 1E2, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.