what WE OFFER

Each of our design projects are as unique as our Clients. We work with home and business owners to create stylish and contemporary interiors that are tailored to accessibility, lifestyle, and aesthetic needs. An important part of what we provide includes sustainability, accessibility, and wellness that leads with the four fundamentals of interior design projects: 1.) how long it will take, 2.) how much it will cost, 3.) how it looks, and 4.) how it works.

INTERIOR DESIGN SERVICES

As we design a project, we focus our attention on details, connection with architecturally-minded elements, quality craftsmanship and collaboration with Architectural Technologists, Contractors, and Allied Professionals. After years of offering full-service and kitchen & bath design exclusively, we understand that modern Clients fall into three service categories.

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Full-Service

Turn-key Residential & Commercial

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Designer Concierge

Self-implementing Residential

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e-design

Affordable base-level Residential

DESIGNER-ONLY PRODUCTS

Our Clients desire the personalised and tailored look that they often find in shelter and decor magazines. These products are not always available at retailers because access requires skill, knowledge, and customization to achieve the unified and polished look. Our designer-only products are available to all of our service categories.

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Built-to-order cabinets

Kitchen, bath, walk-in closets, and more

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window solutions

Residential Window Coverings & Drapery

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Furnishings & decor

Designer-Only Goods


Frequently asked questions

GENERAL INFORMATION

+ How do you manage projects and communication?

We provide you with a Client Portal to help manage your project because it's the modern way. It also reduces costly Client errors, maximizes our time, reduces our fees, eliminates lost / forgotten communications and “systemises” the volume of decisions. We expect all of our Clients to use their Client Portal fully and we will train you and on-board you. If it's not in your Client Portal, it does not exist.

Here's the thing about how we communicate with you:

Real businesses make decisions about challenges, deliverables, parameters, and timelines. The single most effective and productive way to ask questions and challenge our design work is in a face-to-face meeting. Barring that, here are our guidelines:

  1. We cannot use text messaging with our Clients - and please let us explain why first. Text messaging is a common communication for quick inter-personal notes and thoughts, but in our business experience when working with Clients, this communication method is fragmented, thought-less, informal, and expects an immediate response. Inside our real business with real expectations, text messaging is unproductive and distracting, taking away from our workflow tasks and deliverables. Our studio contact number does not receive text messages.
  2. We also refrain from emailing Clients about their projects because the messages get lost in between our vendors, suppliers, order management and SPAM. We do take messages sent to us from our Clients at a priority service level, see point 3 below.
  3. Your Client Portal has a Messaging function built-in! You can use this web-based portal on your smartphone, tablet, or desktop to send us all the same messages and everything is congruent and easily sequenced for your project record.
  4. Each Client has the ability to book a quick telephone call that suits their schedule and our availability.
  5. If a Client is running late for a meeting, a telephone call is the most respectful and time-sensitive way to communicate the problem.

+ Why is hiring an interior designer is important?

Interior design, as defined by CIDQ, encompasses the analysis, planning, design, documentation, and management of interior non-structural/non-seismic construction and alteration projects in compliance with applicable building design and construction, fire, life-safety, and energy codes, standards, regulations, and guidelines for the purpose of obtaining a building permit, as allowed by law.

Qualified by means of education, experience, and examination, interior designers have a moral and ethical responsibility to protect consumers and occupants through the design of code-compliant, accessible, and inclusive interior environments that address well-being, while considering the complex physical, mental, and emotional needs of people.

It is important to note that interior designers will decorate, but a decorator does not design.

+ What is a "Certified Master Kitchen & Bath Designer"?

A Certified Master Kitchen & Bath Designer is a professional qualification of the [NKBA][2] with a minimum CKBD appelation. Certified Master Kitchen & Bath Designers are highly skilled specialists who participate in the education of the industry as a whole with a minimum of 7 years of full-time work experience with a minimum Undergraduate Degree education. A professional that sells cabinetry & countertops is a Design Specialist for those products and not a professional kitchen & bath designer.

+ Are you a registered business with insurance coverage?

We are a real interior design business and not a fly-by-night service.

We are registered in the City of Vancouver, with federal and provincial authorities, and have errors & omissions insurance. All of our workers have WorksafeBC coverage.

Our services & products are subject to federal tax. Products you may purchase from us are subject to applicable provincial tax.

+ Why not work with free design or styling services at retailers instead?

Warning: free design advice is expensive! Many furnishing and cabinetry retailers offer complementary design advice services when you purchase their product, but do the free product recommendations have your best interest in mind? Creating a personalized look and feel is more than just shopping at one store. Price is an important part of every project, but we approach your design project with using retailers a jumping-off point and then add the best available options based on your style, budget, and needs from our designer-only products.

When it comes to style and furnishings, it is entirely possible to mix and matching bigger brands with our designer-only furnishing, fabrics, and casework is entirely possible with our expert help! We are always seeking out the investment categories that appropriatly allocate your dollars in the right areas.

 

FULL-SERVICE FAQ’s


+ What do you offer?

  • Full-Service Interior Design
  • Whole or Partial Renovation Design
  • Condominium Renovation Design
  • Kitchen & Bath Design
  • Power & Lighting Planning
  • Building Permit Drawing Preparation for Condominiums
  • Space Planning
  • Custom Design Details
  • Interior Styling & Furnishings
  • Built-to-order Cabinetry, Hardware & Storage Accessories
  • Designer Window Solutions
  • Accessories, Rugs, Artwork
  • Decorative Lighting Fixtures
  • Accessible Design
  • Vegan-friendly Design
  • Sustainable Design
  • Boutique Commercial (by referral only)

+ What do you get with us?

Full-Service Interior Design is planned in four key phases. They are:

  1. Discovery
  2. Conceptual Design
  3. Design Execution
  4. Design Administration

This approach to interior design allows us to work with you in the best way possible while being able to inject a bidding process with your Contractor that keeps the budget and schedule on track.

+ How long does the design process take?

Every Client and design project is a little different from the other, some projects are more complex and need more time, but here are some typical examples based on our 8-year history:

  1. Discovery - 2-3 weeks
  2. Conceptual Design - 30-60 hours over 2 months
  3. Design Execution - 30-60 hours over 2 months
  4. Design Administration - 5-20 hours over 8 months, depending on Contractors schedule

To receive a clear an accurate timeline of the design work schedule, we need to provide you with a Proposal for Design Services.

+ How long does the design process take?

Every Client and design project is a little diffferent from the other, some projects are more complex and need more time, but here are some typical examples based on our 8-year history:

  1. Discovery - 2-3 weeks
  2. Conceputal Design - 30-60 hours over 2 months
  3. Design Execution - 30-60 hours over 2 months
  4. Design Adminsitration - 5-20 hours over 8 months, depending on Contractors schedule

To receive a clear an accurate timeline of the design work schedule, we need to provide you with a Proposal for Design Services.

+ When can you start the design work?

Many prospective Clients believe that we can start the Full-Service Interior Design process within a couple of days of contacting us. This couldn't be further from the truth. Our start date for Phase 2 to 4 will depend on our workload.

+ What is the fee structure for Full-Service?

Full-Service Interior Design proposals are built based upon your Discovery and intake process. Each proposal will be a little different from the other and it depends on project type, complexity, client participation, and level of details being designed.

If you would like to know how much design fees may be, you can review our Designer Concierge blocks of hours packages to determine approximate fee ranges in each of our design process phases. Most Full-Service construciton projects have a minimum of 100 hours while Interior Styling & Furnishing projects have a minimum of 40 hours.

+ Why do you charge for a Project Consultation?

Frankly, we are an interior design business and not a charity. Our professional services and experience come at a cost and a part of that is preparing the intake of information for a design project. Our nominal fee covers 90 minutes of our time and travel within Metro Vancouver.

The Project Consultation fee is not lost. The fee is always credited toward your first design fee payment if you proceed with our Proposal for Design Services within 14 days of presentation.

If your intention is to consult with us and not proceed with a Full-Service project, then we recommend hiring us for a 2 hour in-home Design Consultation instead.

+ Can you skip the Project Consultation (and fee) and head direct-to-proposal?

Prospective Clients who would like to skip the Project Consultation and head to a direct-to-proposal need to have their ducks in a row and be realistic about their goals. Here's what we need to go direct-to-proposal:

  1. Inspiration Images: a minimum of 5-10 per room
  2. Existing floor plans from your Authority Having Jurisdiction
  3. A Site Plan or Geological Survey from the Land Titles Office
  4. A prepared written list of your goals and objectives, by room and activity (spreadsheets are great)
  5. A preliminary working budget that is realistic

If this sounds like you, then you should consider purchasing our Client Project Planner e-book to prepare you for what's about to come.

Full-Service Interior Design projects need time to get the design work completed in advance of construction. Depending on your project scope, building permit application process, contractor bidding process you prefer, and other variables we may or may not be aware of, you can expect construction to begin about 4 to 8 weeks following the completion of the Design Execution phase.

Prospective Clients who seek to advance our design process and compress our timeline will be disappointed. We will either need to charge additional fees to advance the work on a tighter design work schedule (meaning our other Clients will suffer) or we strip away our deliverables to what we can achieve in the pre-construction window that you have available.

+ Can you recommend Contractors for my project?

Absolutely! We recommend a preferred Contractor that we think is the best-fit for the project and your personality. From there, it will be up to you to find out if you can work with them by meeting with them directly on-site. We will have already provided the schematic package to them when you meet, so this is about inspecting the residence structure, developing a relationship, and comparing apples to apples.

There are so many added efficiencies when working with our preferred list of Contractors:

  • We all understand (and like) each other,
  • We have done projects and business together before,
  • We communicate well together, and
  • Decisions and issues on your project are resolved quickly, without ego.

You will be hiring the Contractor(s) independently, so it is important that all 3 of us work well together.

We cannot stress enough that all Contractors should be bidding with the same details and information. Providing favour to one over the other, or not sharing details, will result in disproportionate bids.

+ How do you work with my Contractor?

It’s important to understand that the design planning and work we do for our Clients is only as good as the Contractor / Builder constructing it. Hiring us during the Phase IV Design Execution is critical for us to observe construction and rough-ins. Please note that during this phase we can not make demands of the Contractor’s performance, remedy, or deficiency because their contract is with you, but we do provide field reports of our observances to you. If you do not have a Contractor, we can recommend a fit but the hiring decision will be yours to make.

+ How do you handle cabinetry?

For Full-Service design projects, all cabinetry design and purchasing goes through us.

You purchase cabinetry, storage accessories, decorative hardware, and anything else attached to the casework from us. If you would like to add-on counters, we can accommodate you easily. Although we do not always provide cabinet installation, your purchase price includes order management, factory quality inspections, delivery, receiving, on-site inspection, and the necessary amounts of installation site visits to ensure a quality completion.

Over the past 8 years, we have found that when a different supplier (whom we are not familiar with) implements the cabinetry, there are mistakes and errors or extreme cost-cutting measures that do not fulfill the design we worked on together.

+ What payment methods are there for cabinetry purchasing?

For cabinetry purchases we require 75% payment in order to confirm the order and 25% final payment 5 days before delivery. These payment terms minimize extra paperwork and delays (or are cost reductions.)

Cabinets are custom orders and once the first payment is made the order cannot be cancelled or paused for any reason because of several factors. One major factor is that our time and our cabinet manufacturers time has been involved to set production into motion and that includes ordering materials, finishing supplies, and scheduling labour.

The steps in a cabinet order are extremely complex and detailed. Before we confirm any order, we always check-measure the site conditions and adjust cabinet sizes accordingly. This critical step adds about 7 days to an order, but it is essential in preventing mistakes and errors after the cabinets are delivered. It is imperative that rough-in framing, electrical, and plumbing are fully complete by this point or we cannot adequacy prevent additional costs to the Client. As such, any changes made after we estimate the cabinetry and installation are also extra because of additional change fees from the manufacturer tacked onto the order.

+ How do you handle furniture and product purchasing?

For Full-Service design projects, all purchases go through us.

When you purchase furniture, window coverings and accessories from us, we include order management, scheduling, white-glove delivery, assembly and finished room styling. Our prices are very reasonable against other retailers that focus on only their products. Many of our products are to-the-trade only, meaning they are customized or modified and not available at retailers.

Over the years, we have found the best process and we stick to it. Full-Service Interior Design is a complete solution and piece-mealing purchasing does not work because it causes errors, mistakes, and much more time wasted on ours, and your part, to correct issues. These corrections invariably cost Clients more because in these situations we bill Clients hourly to help move the project along.

+ Why do you require full payment for furniture and product purchasing?

We require 100% deposit on all orders for several reasons. We assure you that if after placing an order with us that you can be assured that we do not want the order either.

All furniture and products are either special or custom orders and once the order is placed it is non-refundable. In addition, the order cannot be paused or delayed for any reason because there are several components already set into motion such as fabric, foam, hardware, and labour scheduling. Essentially, we are a small business and are unable to finance Client’s projects.

There are numerous benefits to paying 100% up-front, such as:

  1. Reduced paperwork (by over half),
  2. We are a turn-key solution and therefore would still be required to pay up-front prior to receiving products at our warehouse, and
  3. Projects move more quickly and are more efficient, allowing us to complete your project quicker.

All of these factors saving our studio costs and vendors costs, thereby saving your wallet.

Here's an example to support our process: Our vendors will not ship items until they are paid in-full. So, if we were to use a 50% deposit, we would ask for the final 50% when the order is ready. Once we process your payment and send the balance to our vendor, this can add 2-3 weeks to the lead time for your order.

 

DESIGNER CONCIERGE


+ What is Designer Concierge?

This service is for those Clients that aren't full-service but they aren't base-level either. These services are the most popular services we offer in set blocks or deliverables and usually completed on shorter timelines. They all completed by the same interior design team as full-service projects but if you're doing an extensive renovation or new build then this isn't for you because you're a full-service Client.

+ How can I use a Design Consultation?

Design Consultations in the Designer Concierge services offer you a 2 hour face-to-face meeting to cover whatever design ideas or concerns that you like. It is really a great way for homeowners to avoid costly design errors. Here are some examples:

  • Meet with us in your home about your bathroom materials, just to make sure the design and layout will work with what you want to do.
  • Shop with us for 2 hours at a retail showroom to pull a room all together.
  • Review a kitchen design with us (our zone of genious) and we will use tracing paper and a red-marker to make notes and renditions.

During the Design Consultation, we will take written notes about our discussion and they are yours to keep. It is worthy to note that there is zero follow-up or additional time included and remaining time does not roll-over and unused time is not credited/adjusted.

+ Can I stack Designer Concerige services together?

Absolutley you can stack Design Consultation and Blocks of Hours together with each other.

A great example of this is if you are building a new home and want to manage all the finishes, layouts, and materials on your own but would really benefit from our expert advice and recommendations. We are happy to help you through by booking 3 to 4 Design Consultations at their regular rate. We will drive to you and work with you, however it is your responsiblity to take notes about our consultation because this service does not provide any follow-up.

+ When can I schedule Designer Concierge appointments?

We offer you a self-booking software in your Client Portal.

The majority of Designer Concierge appointments are available Tuesday to Thursday from 10am to 6pm. Once purchased, you'll be able to book appointments during our available dates and times that suit your schedule.

+ How long will Designer Concierge services take?

Each package will vary in time, but generally these services are completed anywhere within 7 to 45 days. It all depends on the services you select and the design work needed.

+ What is the fee structure for Designer Concierge services?

All Designer Concierge services are paid up-front before any design work can begin. You're probably asking how can you be sure we're the right fit, right? Well, that's why we offer you a free Discovery Call first.

Please keep in mind that each service has limitations and exclusions. If we become involved in additional services or revisions that are not included, then hourly billing will apply.

+ How do you handle cabinetry?

All cabinetry and counter purchasing for Designer Concierge services is done on your own. We strongly recommend you visit a qualified member of the National Kitchen & Bath Association with the design plans we provide you to obtain pricing and more.

If you are local and wish to elect us to purchase cabinetry, functional accessories, decorative hardware, and anything else attached to the casework from us, we can do this but we will only follow our full-service process for purchasing mentioned above. If you would like to add-on counters, we can accommodate you easily. Although we do not always provide cabinet installation, your purchase price includes order management, factory quality inspections, delivery, receiving, on-site inspection, and the necessary amounts of installation site visits to ensure a quality completion.

+ How do you handle furniture and product purchasing?

For Designer Concierge services, all retail purchases are made on your own. You are responsible for making sure it fits through the door before buying it, payment processing, managing the delivery, installation, assembly and warranty with the supplier/vendor.

If you elect and we agreed to sell you with designer only products like furniture, window coverings and accessories, then we include order management, scheduling, white-glove delivery, assembly and finished room styling. Our prices are very reasonable against other retailers that focus on only their products. Many of our products are to-the-trade only, meaning they are customized or modified and not available at retailers.

It's worth noting that if you purchase products on your own and we become involved in the purchase at your request that we will bill you our current hourly rate.

+ What payment methods for Designer Concierge services?

All services are paid by credit card up-front. We do not accept cash, cheques, or PayPal for Designer Concierge services because they are efficient and already discounted by eliminating full-service type of transactions.

Our savings on paperwork and other transactions is a savings for you with exclusive access to your own Client Portal.

 

E-Design


+ What is E-Design?

E-design, or online/virtual interior design, is an accessable and affordable design service for self-implementing or remote Clients who want to work with a professional interior designer but may have parameters or conditions that limit them from our Full-Services or Designer Concierge services.

+ Are there face-to-face meetings with E-Design?

E-design is offered at an affordable price and there are restrictions that come with these services, one such restriction is the elimination of face-to-face meetings, site meetings, order management, and on-site installation monitoring.

During the e-design process, you will be able to communicate with us using our Client Portal by using Messages and the features within. If you are not comfortable working in the world of digital enviroment(s), then e-design is not a service for you.

+ How do you source and select products for E-Design?

Product sourcing for e-design is done using online retailers where you can purchase direct.

If you are considering purchasing a product from a local retailer that does not have an up-to-date website (this happens in remote areas) then we are not able to accurate source and select the product without you providing us with the product cut sheets, material availablity, and dimensional sizes of the item(s).

+ How do you handle product purchases for E-Design?

All purchases with e-design are done on your own. You are completely responsible for the entire ordering, managment, delivery, assembly and installation process.

+ What happens if I find an alternate product on sale instead?

With E-design services, you are free to swap alternate products on your own as you need.

Before doing this, we want to remind you that you paid for our expertise and this includes size, scale, shape, fit, colour, finish, and durablity based upon parameters you provide us. Swapping out products for other products may be easy, but it may also mean that our recommendations to you may not provide the same cohesive look as we planned.

+ What if I have more than 1 room I want to complete by E-Design?

If you have a room that you fell that does not fit into the standard E-Design services listed, you can book a Discovery Call and we can build you a customized E-Design service. We are open to all options!