Purchase & Return Policy.

excludes DESIGN EXPRESS SERVICES

This policy explains how Corey Klassen Interior Design handles returns and refunds for online purchases.

Our refund policy excludes Design Express Services.

1. RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where no exhanges are granted: (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

2. Sale items

Only regular priced items may be exchanged, unfortunately sale items cannot be returned.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@coreyklassen.ca and send your item to: 314-525 Seymour Street, British Columbia, Vancouver, BC, V6E 1E2, Canada.

4. Shipping

To return your product, you should mail your product to: 314-525 Seymour Street, British Columbia, Vancouver, BC, V6E 1E2, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.