Frequently Asked Questions
1. How long does the Online Design process Take?
About 30 days from from purchase to completion - depending on your response time and decisions. Within the first 2 weeks you'll receive a conceptual layout floor plan (up to 2 options) to review, provide feedback on, and select from. The final 2 weeks are for us to finish up the plans, products, and ensure we are happy with what we're providing you.
2. Where are products sourced from?
It does depend on your budget and timeline, but we'll ask you about where you like to shop in our Questionnaire. We also offer direct purchasing and customized products purchased from us, but we also use Amazon.ca, Wayfair.ca, IKEA.ca, homedepot.ca and more Canadian supply companies that actually ship Nationally without additional shipping and handling costs.
3. How are products purchased?
For products you're purchasing on your own, we provide you with the direct click-thru link so all that you have to do is click to purchase. You'll need to keep track of the items purchased and their deliveries on your own. For products supplied and purchased from us, we invoice you in our Online Studio where you make a credit card payment and then we ship it direct to you.
4. Why do you charge more than other e-designers?
This is a great question and it isn't very easy to answer. It comes down to qualifications, quality of the design deliverables, and professional experience. We do not feel that a USD$79 room design or USD$399 bathroom design is even remotely realistic of a business model and it's unsustainable, taxing on the professional producing the work, and unreliable. We stand behind our design plans with a 90-day guarantee. This means that if there is an important change on-site during construction due to site limitations that we will revise the design to accommodate a solution and design change with no questions asked in 3 business days.
5. What if I have a question or concern about the contents of the package and want to talk to someone?
Our Online Design Packages are edited down and many services are excluded. Email and telephone support are not included in our packages; however our Online Studio has a messaging function where you can message the Design Team. Once the package is finalized any additional service is billed hourly in advance.