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Designer Concierge Service Agreement

This DESIGNER CONCIERGE SERVICE AGREEMENT (the "Agreement") is made effective on the DATE OF PURCHASE (the "Effective Date"), by and between the CLIENT with the principal address located as provided in ADDRESS (the "Client"), and DESIGNER Corey Klassen Interior Design, Box 73543 RPO Downtown, Vancouver, BC, V6E 4L9 (the "Designer").


A. The Client is of the opinion that the Designer has the necessary qualifications, experience and abilities to provide services to the Client.

B. The Designer is agreeable to providing such services to the Client on the terms and conditions set out in this Agreement.

IN CONSIDERATION OF the matters described above and of the mutual benefits and obligations set forth in this Agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the Client and the Designer (individually the "Party" and collectively the "Parties" to this Agreement) agree as follows:


The Client hereby agrees to engage the Designer to provide the Client with the following services (the "Services"):

A. Conduct an initial design study of Client submitted materials as outlined by the Designer in paragraph 2;
B. Review with the Client the design preferences and budget for each area(s); and
C. Provide product recommendations for finishes, furnishings (including movable lighting), fabrics, window coverings, wall treatments.

The Designer Concierge Services may also offer the following enhanced Services:

D. Provide product recommendations for build-in cabinetry, countertops, decorative hardware, plumbing fixtures, and power or lighting fixtures;
E. Prepare one (1) set of Conceptual Layouts containing a minimum of two (2) black and white floor plan view for Client feedback and approval;
F. Prepare a Design Plans consisting of one (1) Floor Plan, Interior Elevation(s) as required, one (1) Three-Dimensional Perspective with one (1) revision; and
G. Prepare one (1) itemized Product List with up to three (3) alternates.

The Designer will outline the details of included Services to the Client.

1.1) Service Period

It is recommended that the Client confirm the Designers schedule and availability prior to purchase. For most services, the Designer agrees to furnish the completed Design Services within six (6) weeks following purchase. All other Services are completed within two (2) weeks following purchase. The Designer will outline the details of the Service Period to the Client.

1.2) Changes or Modifications

Some Services may include one or more of the following options:

  1. One (1) floor plan or interior elevation revision with up to three (3) changes; and

  2. One (1) alternate product recommendations for a specified product.

All revisions or alternate product recommendations are to be completed within the six (6) week service schedule.

Requests from the Client outside this period are not guaranteed by the Designer and the Designer will not required to accept such requests. The Client agrees that revisions made outside the six (6) week service schedule are to be billed to the Client as Additional Services.

1.3) All Other Changes or Modifications

The Client may request of the Designer one (1) to three (3) reasonable product revisions or alternate product recommendations. All alternates or revisions may be requested of the Client within an initial seven (7) days of notice for approval submitted to the Client by the Designer and all requests are to be completed within the following seven (7) day service schedule. Changes or requests made by the Client outside of the seven (7) day initial request period are to be billed to the Client as Additional Services.

1.4) Excluded Services

Our design services do not include time expended by us for one or more of the following:

  1. Travel outside the 21 Municipalities within Metro Vancouver;

  2. Communication by email or text messaging;

  3. Obtaining existing approved plans from Strata, City Hall, or otherwise measuring the entire project site;

  4. Custom-designed furniture or furnishings, including design time, etc.;

  5. Consultation with the Client about items purchased subsequent to the Designers completion of services;

  6. Consultation with the supplier/vendor about items purchased subsequent to the Designers completion of services;

  7. Meeting with Contractors or providing any clarification responses, written or verbal;

  8. Coordination with Allied Professionals (Architect or Structural/Electrical/Mechanical Engineer(s) as required.);

  9. Printing materials provided by the Designer to the Client;

  10. Building Permit Application and applicable fees; and

  11. Project, construction or other management unless otherwise agreed to in writing.

Should the Designer become involved in Excluded Services made at the request of the Client as Additional Services.


2.1) Client Submission Requirements

The Client hereby agrees to supply the Designer with material and information submissions (the “Project Materials”) within seven (5) days of purchase:

  1. A Questionnaire provided by Designer, completed in detail;

  2. Inspiration images, a minimum of 10 images per area or room;

  3. Before Images of the existing area or room, containing all walls and views; and

  4. A Site Measure, using instructions provided by Designer.

All Project Materials are to be submitted to the Designer within the Studio Portal at The Designer shall not be responsible for any Project Materials submitted by the Client using any other method nor is the Designer required accept such submissions by the Client.

If Project Materials are not submitted to the Designer within five (5) days of purchase, the Client hereby agrees that the Designer shall not be liable to complete the Design Services within six (6) weeks after package purchase. A revised completion timeline will be provided to the Client at the Designer's discretion.

2.2) Review and Feedback Requirements

Following the submission of the above Project Materials, the Client will be required to review all submissions and written communications provided by the Designer within three (3) days of notice including, but not limited to:

  1. Provide written feedback of Conceptual Layouts to Designer;

  2. Approve one (1) Conceptual Layout option in order to fulfill the require design package;

  3. Provide written feedback and flag products for revision; and

  4. Approve the final design package and product list.

Upon completion, the Client will be responsible for printing their Completed Design Package and completing the recommendations as provided by the Designer on their own or with a qualified Contractor.


3.1) Client Purchasing of Products On Their Own

The Client will be provided a list of products by the Designer for their approval. Each product will contain specifics about the product and the specified commercially reasonable retail price (the "Client Price"). All purchases made from Vendors or Suppliers recommended by the Designer or Client will be the Client's own risk and expense. As such, each Vendor or Supplier has varied process and procedures and it is the Client's responsibility to read and accept the specified Vendor's terms, conditions, return policy, and delivery methods.

The Client is not eligible to receive a "trade discount" or additional discounts made available to the Designer by the supplier or vendor.

3.2.a) Client Purchasing of Products from Designer

If elected by the Client, purchases of Products, i.e. furnishings, textiles (fabrics), rugs, art, accessories, tile, plumbing fixtures or other design materials, through the Designer will serve as payment to the Designer for its Services rendered to Client for Purchasing Services. The Client agrees that the Designer is charging commercially reasonable “retail” prices for said purchased items and is not required to disclose or provide the Client any available “trade discount” or product costs received by the Designer.

3.2.b) Placing Orders & Assessing Delivery Times

  • Complete the purchasing of goods on Client's behalf;

  • Clarify and communicate estimated delivery times; and

  • Manage open orders by efficiently tracking goods.

3.2.c) Refunds and Cancellations

Once the Client approves a product for purchase, the product can not be returned or cancelled without written notice to the Designer. The Designer is not required to accept such notice. For custom products, the Client agrees that the product is non-refundable, non-cancelable, and not returnable for any reason.

3.2.d) Identify & Resolve Deficiencies

  • Identify and resolve all deficiencies identified within three (3) days of delivery of goods; and

  • Manage Warranty Claims with Vendors and coordinate the required details on the Client's behalf.

3.2.e) Inspections and Warranties

The Client shall have the benefit of all guarantees and warranties from suppliers and manufacturers possessed by the Designer, but only to the extent transferable. The Client further understands and agrees that the Designer makes no warranties, however, for the products or services the Designer proposes, designs or provides over and above the manufacturer’s or supplier’s warranties. In particular, the Designer cannot guarantee any fabric, material or article against fading, wearing or latent defects over and above the manufacturer’s warranty.

The Client further understands and agrees that the Client is under an obligation to inspect all items immediately upon delivery and/or installation and to communicate, in writing, any concerns to the Designer within twenty-four (24) hours from the time of delivery and/or installation so as to allow the Designer the opportunity to pursue any warranty or guaranty on behalf of the Client. The Client further acknowledges and agrees that the Client's failure to promptly notify the Designer of any defects or concerns may result in the voiding of or inability to pursue any guaranty or warranty.


The term of this Agreement (the "Term") will begin on the Online Design Package purchase date and will remain in force for a period of six (6) weeks, subject to earlier completion as provided by this Agreement. The Term may be extended within the written consent of each of the Parties.


The Parties agree to do everything necessary to ensure that the terms of this Agreement take effect.


Except as otherwise provided in this Agreement, all monetary amounts referred to in this Agreement are in CAD (Canadian Dollars).


7.1) Design Package Fees

The Designer will charge the Client a specified flat fee package price for the Services (the "Compensation"). The Client will be required to purchase the design package or products with 100% payment in advance. Invoices submitted by the Designer to the Client are due upon receipt. All purchases made by the Client to the Designer are non-refundable and non-transferable.

The Compensation as stated in this Agreement does not include federal or provincial sales tax, or other applicable duties as may be required by law. Any federal or provincial sales tax and duties required by law will be charged to the Client in addition to the Compensation.

The Designer will not be reimbursed for any expenses incurred in connection with providing the Services of this Agreement.

The Designer does not collect monies by using affiliate links or other commissions for the Client’s product purchases.

7.2) Additional Services

No Additional Services are included in the Design Concierge service package. If such Additional Services are requested by the Client, such as becoming involved in the Clients product purchases or additional revisions, changes, or modifications to the purchased Designer Concierge service package, the Designer is not obligated to perform such services unless expressly agreed to in writing. Additional Services will be invoiced to the Client at an hourly rate of $210.00 per hour, not including federal tax (5% G.S.T.), and in Canadian Dollars.

All invoices furnished by the Designer to the Client are due upon receipt and subject to late payment of 2.5% of unpaid amounts following seven (7) days of the invoice date.


Confidential information (the "Confidential Information") refers to any data or information relating to the business of the Client which would reasonably be considered to be proprietary to the Client including, but not limited to, accounting records, business processes, and client records and that is not generally known in the industry of the Client and where the release of that Confidential Information could reasonably be expected to cause harm to the Client.

The Designer agrees that they will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information which the Designer has obtained, except as authorized by the Client or as required by law. The obligations of confidentiality will apply during the Term and will survive indefinitely upon termination of this Agreement.

All written and oral information and material disclosed or provided by the Client to the Designer under this Agreement is Confidential Information regardless of whether it was provided before or after the date of this Agreement or how it was provided to the Designer.


All intellectual property and related material (the "Intellectual Property") that is developed or produced under this Agreement, will be the property of the Designer. The Client is granted a non-exclusive limited-use licence of this Intellectual Property.

Title, copyright, intellectual property rights and distribution rights of the Intellectual Property remain exclusively with the Designer.


Upon the expiry or termination of this Agreement, the Designer make available for the Client the return to the Client any property, documentation, records, or Confidential Information which is the property of the Client.


In providing the Services under this Agreement it is expressly agreed that the Designer is acting as an independent contractor and not as an employee. The Designer and the Client acknowledge that this Agreement does not create a partnership or joint venture between them, and is exclusively a contract for service.


All notices, requests, demands or other communications required or permitted by the terms of this Agreement will be given in writing and delivered to the Parties at the following addresses:

  • Client Address - As provided in the Address field of their Client file (to be provided by the Client at time of purchase)

  • Designer Address - Corey Klassen Interior Design, Box 73543 RPO Downtown, Vancouver, BC, V6E 4L9

or to such other address as either Party may from time to time notify the other.


Except to the extent paid in settlement from any applicable insurance policies, and to the extent permitted by applicable law, each Party agrees to indemnify and hold harmless the other Party, and its respective directors, shareholders, affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying party, its respective directors, shareholders, affiliates, officers, agents, employees, and permitted successors and assigns that occurs in connection with this Agreement. This indemnification will survive the termination of this Agreement.


Any amendment or modification of this Agreement or additional obligation assumed by either Party in connection with this Agreement will only be binding if evidenced in writing signed by each Party or an authorized representative of each Party.


Time is of the essence in this Agreement. No extension or variation of this Agreement will operate as a waiver of this provision.


The Designer will not voluntarily, or by operation of law, assign or otherwise transfer its obligations under this Agreement without the prior written consent of the Client.


It is agreed that there is no representation, warranty, collateral agreement or condition affecting this Agreement except as expressly provided in this Agreement.


This Agreement will enure to the benefit of and be binding on the Parties and their respective heirs, executors, administrators and permitted successors and assigns.


Headings are inserted for the convenience of the Parties only and are not to be considered when interpreting this Agreement.


Words in the singular mean and include the plural and vice versa. Words in the masculine mean and include the feminine and vice versa.


This Agreement will be governed by and construed in accordance with the laws of the Province of British Columbia.


In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.


The waiver by either Party of a breach, default, delay or omission of any of the provisions of this Agreement by the other Party will not be construed as a waiver of any subsequent breach of the same or other provisions.


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